on 2023 Sep 15 9:51 AM
Request clarification before answering.
Hi 7ca3e57e-d46d-47f1-a399-d3d21d513f67,
The error is due to the wrong group counter of the routing.
Although it is shown in the frontend as "1", it is actually stored as "01" in the backend table (2 digits with leading zero). So, the system is actually serching for the task list "N / 50000001 / 01". It is very likely that your currently routing group counter is stored as "1" in the database, which is wrong. I don't know how the wrong data is created, actually I have found a similar issue as yours from other users.
So my suggestion is to delete and re-create the routing and then create the production version again.
If the issue still persists, please open a case in component PP-PI-MD-2CL so that we can check the data in your system.
Best Regards,
Matt
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