S/4 Public cloud - Service - recurring service for in-house repair

[Laure_AD]

Dear experts,

My customer has the following requirement and we are implementing S/4HANA public cloud Service module. We have seen the 4X5 scope item. Because the main activity of my customer is to repair in house the customer's equipment, with the maintenance plans, I need to generate an object in order to communicate to the customer that he should send me his equipment, and then process an in-house repair process.

I only have the possibility to generate service order so my question is : how can I generate an object which can trigger an in-house repair process ? If I encode a repair template, the system whant to generate a SVO1 service order. But I don't want this because it's not a repair process.

How can we manage this process in S/4 public cloud ? or what is the workaround ?

Thanks a lot

[DequanXu]

Hello,

To trigger an in-house repair process, you need to generate an appropriate object in SAP S/4HANA Cloud, public edition. Here’s how you can manage this:

Options for In-House Repair Process Initiation

1. Customer Returns

The in-house repair process can be initiated through customer returns. You can generate a customer returns order that can serve as the basis for receiving equipment for repair. This approach directly ties the in-house repair process Service - In-House Repair with logistics and customer return operations.

2. Manage In-House Repairs App

Utilize the Manage In-House Repairs app to create in-house repairs. This app allows you to directly add repair objects, such as equipment marked for in-house repair and maintenance, without generating a standard service order.

Step-by-Step Process:

• Create Customer Returns: Initiate the repair process by creating a customer return, which includes the items to be repaired.
• Add Repair Objects: Using the Manage In-House Repairs app, you can add repair objects marked with a serial number, thus positioning them for an in-house repair process.

Challenges with Service Orders

Attempting to trigger the repair process through service orders, SAP S/4HANA Cloud 2408 - In-House Repair specifically SVO1 service orders, may not be feasible as these orders are generally aligned with different operations rather than in-house repair-specific actions.

Workaround

If direct generation of service orders leads to SVO1 service orders, the workaround involves:

• Creating Returns Orders: Initiate with a returns order that can be processed as an in-house repair order.
• Utilizing Templates: Configure the repair template within the Manage In-House Repairs app to bypass service order generation and correctly associate the repair objects with the in-house repair process. Service - Manage the Returns Process for Repair Objects

Integration

For seamless integration, ensure your system is configured to recognize and process in-house repair requests efficiently. Using the Manage In-House Repairs app and customer returns approach ensures all logistics and service operations are aligned with the specific needs of your customer’s equipment repair operations.

Best regards,

Dequan Xu