Right way to handle order quantities for short delivery?

[former_member734881]

At my current client, orders are sometimes short delivered when there is no stock, and then the customer gets a refund (as they pay up-front).

When a short delivery occurs, we have to reduce the order quantity to match the delivery quantity. However, there are certain documents that have to reflect the original order quantity.

To solve this, we store the original quantity in a custom table for the subsequent documents to show the original order quantity to the customer.

I have been given to understand that the order quantity has to be reduced in order to make the available-to-promise function (ATP) work properly.

Is this the right way to go about it? I would think that one rather keep the order quantities as they were. Could ATP possibly be determined on actual stock and if the order is finalized (I don't know how) then ATP would not take such orders into account?

(It could be that their ATP also has some custom logic in it that I am not aware of).

Any advice?

[Lakshmipathi · Accepted solution]

Yes you also have the option of setting Complete Delivery in sales order which you can see in Sales overview tab at header level.