Right way to handle order quantities for short delivery?

[former_member734881]

At my current client, orders are sometimes short delivered when there is no stock, and then the customer gets a refund (as they pay up-front).

When a short delivery occurs, we have to reduce the order quantity to match the delivery quantity. However, there are certain documents that have to reflect the original order quantity.

To solve this, we store the original quantity in a custom table for the subsequent documents to show the original order quantity to the customer.

I have been given to understand that the order quantity has to be reduced in order to make the available-to-promise function (ATP) work properly.

Is this the right way to go about it? I would think that one rather keep the order quantities as they were. Could ATP possibly be determined on actual stock and if the order is finalized (I don't know how) then ATP would not take such orders into account?

(It could be that their ATP also has some custom logic in it that I am not aware of).

Any advice?

[Lakshmipathi · Accepted solution]

Yes you also have the option of setting Complete Delivery in sales order which you can see in Sales overview tab at header level.

[Lakshmipathi]

Definitely, reducing the order quantity to the extent of available quantity is not recommended. You should always have the order quantity as it is. If your client requirement is such that partial delivery should not happen, then, you can activate the Complete Delivery in the customer master so that system will allow to post the goods issue only if the entire stock is made available. This is one straight approach. The other approach would be to have a quotation to track the order quantity against which, the sales orders can be created to the extent of delivery to be made. But here, the work load of users is increased depending upon the volume of sales orders being created currently.

[former_member734881]

Thank you Lakshmi, that confirms what I thought. I don't have a good feeling about changing the order quantity, and the fact that we have to store the original value in a custom table suggests this is not a good approach. Fortunately the orders are created automatically through an interface, but I don't think they would want to change the process to include a quotation.

Is there a way to set the delivery or even the order to complete so that the order is considered complete without making any special setting on the customer master?