Returns process for advanced intercompany sales (5D2)

[SAPSupport]

Hi SAP,

Scope item 5D2 (Advanced Intercompany Sales) has been activated. We would like to know if there is a corresponding returns process that the goods go through the selling company's transshipment plant and then return to the production company.

Thank you and Regards.

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[SAPSupport · Accepted solution]

Please check if one of the below scope item options fulfils your requirement:

(1) The 3rd point of Customer Returns (‏BKP‏) :

1.) Return to seller: A returns order is created (optionally with reference to the original billing document or sales document). Once saved, a returns delivery is automatically generated. After goods receipt, the inspection takes place at the warehouse. The user can influence when the refunding documents are created: either directly, when releasing the returns order, or after the inspection. Finally, the user can decide on the compensation type for the customer: either shipping a replacement or paying a credit memo.

2.) Return to seller with inspection at customer site: The seller decides to perform the inspection at the customer site before initiating a physical return.

3.) Return to supplier via seller: After inspection at seller, the products should be shipped back to supplier. The supplier decides on the refund towards the seller, while the seller decides on the compensation towards the customer.

(2) Intercompany Process for Customer Returns (‏2F4‏)

(3) Customer Returns Involving Supplier by Message Exchange (‏3QD‏)

[sarah_73 · Accepted solution]

Hi, we've set up 2F4 in combination with 5D2, like suggested.

Unfortunately, some documents are missing and this process is unsuitable for this.

We're now trying to implement returns as suggested (BKP) here using points 1-3, but I get a message immediately upon creating the customer returns that the supplier, so the business partner representing the plant, is not suitable for customer returns. What is SAP's approach to resolving this? I just read on SAP Help, that it is not allowed using internal business partners for that scenario. Maybe I have to activate any further Scope item?