Return Sales Order CBRE Approver Does not get any notification or Sales Order in My Inbox app.

[abulhasnat]

Hi Team,

We have facing a problem in our SAP S4 Hana Public Cloud Production System, after return sales order creation approver not getting any sales order in his My Inbox app. However we have seen in the sales order status is showing In Approval ''Document Need Approval''. 

Our Dev and Test System is working fine with the approver ID, however specific Production system we are facing the issue. We have checked all TRs and Configuration had been moved in the production system and also we are ensuring Approver ID's authorization whatever is required for My Inbox app. 

Can anyone help us, to resolve the issue, what would be the reason and route cause for this. 

Thanks 
Abul Hasnat

[JuanCarlosDelga]

Are you using a Flexible WF scenario? Which?  

Can you see the workflow in the app "Flexible Workflow Administration"?

[abulhasnat · Accepted solution]

Hi All,

In this case, step by step, all the necessary configurations you need to check. We have found that some configuration was missing in the production system. It might be that your TR was moved with some objects that are related to workflow configuration. So, check that all the necessary configurations are moved properly or not. 

Thank you
Hasnat