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Repair order/Service order

Former Member
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Dear fnds,

Iam new for Customer Service.....

What is the Main Dufference of Repair order and Service Order.....

When it will have to Raise by the User...

Please Explain Me brief...i gone thr explain me General terminology...

Thanks in Advcne



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Answers (2)

Answers (2)

Former Member
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Repair order is an SD document with doc type RAS. Through thye repair order, and the equipment for service(material) will be received (retrun delivery), and the outbound delivery of the repaired material will happen.

Service order (PM/CS order) will capture the cost of the service, the spare parts used for the service.. etc. After capturing all, the invoice will be generated for the actual costs by resource related billing (DP90).

Hope you are clear.


Former Member
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In general terminology

Service Order – this is used in field service business means when technician have to go on site for service work as per service request call from customer

Repair Order – This in used for in-house business means when we have to repair serviceable material in – house which we have received from customer