Reducing Sales Line Qty after production and delivery

[owen_carnes]

I have a sales order that required production for a make-to-order scenario. After it was produced, the salesperson realized the customer didn't want the full quantity. The partial quantity was picked, goods issued, and invoiced. Now the salesperson is needing to go back to reduce the sales line quantity so it doesn't show as still open.

Is there any way to do this outside of reversing the invoice, goods issue, production, deleting subsequent documents, making the change, and then redoing everything?

Thanks in advance!

[Lakshmipathi]

From your post, I could understand that goods issue and billing has happened less than the quantity entered in the sale order. If this is the case, system will allow you to reduce the quantity to the extent of invoiced. Is that not happening in your case ?