Reactive maintenance order w.r.t notification error (Work center does not exist)

[hamza07]

 I am using SAP S/4 HANA Cloud Public Edition. I have been trying to create reactive maintenance order w.r.t notification in the create maintenance order app. Notification has been accepted. When I try to create the order system gives an unusal error "work center does not exist in plant". I am not sure why system is not allowing me to proceed. If I go to change maintenance notification app and create an order from that screen system is allowing me to proceed and my order for reactive maintenance is created without any objection. This did not occur always but it has been happening for the past few days. Based on my understanding, only pre-requisite for reactive maintenance is that the maintenance request should include a priority and it should be accepted. Both of these steps are done but system does not allow creating order from create maintenance order app.

Please find these screenshots:

[Tim_Jones]

In the "Create Maintenance Order App", check what work center you have input on the header data, also go to the operations tab to check the work center there. Work Centers are a configurable field with a standard set of drop down values (assigned to maintenance plants), so if you have tried to manually type one in and made a spelling mistake, then the maintenance order won't save successfully.

[hamza07]

Hi Tim, thank you for your response. Please find these screenshots that would explain my concern:

 

[Tim_Jones]

Thanks for the screenshots, shows that the error is occurring not just on Maintenance Order save, but upon opening up the create Maintenance Order Screen.

There is something wrong with your Work Center that you are using.

When you create a Maintenance Notification, the Work Center is copied automatically from your functional location "UPC-1FLR-TEST", which is then copied to the Maintenance Order automatically.

This is something that you don't need to input, its done automatically by the system.

I would recommend opening up that Functional Location "UPC-1FLR-TEST', going to the organisation data tab, and seeing what value you have there for Work Center. Screenshot below is an example in my system:

If you do have a work center listed, I would go into 'Edit' mode, and using the drop down box/search help, check to see that that work center is still a valid value.

It sounds like someone has either:

a) Made a change to your master data so that the work center isn't valid.

b) Has made changes to your enterprise structure so that the Maintenance Plants setup and mapping has changed, which has made the work center invalid.

If this isn't the issue then I am unsure and would revert to others on the forum.

Tim

[hamza07]

Hi Tim, thanks again for the response. I have removed the work center from functional location master and still facing this error. I also believe that there is nothing wrong with the work center because I am able to create proactive maintenance orders using the same work center. I have attached the screenshots of work center that I am using. Also note that I have created a reactive maintenance order using same work center but a different technical object so I dont really thing work center is the issue here. Attached report screenshot where you can see order type and work center both.

[hamza07 · Accepted solution]

I just wanted to share the cause of this error. Here's what I found out after research and help from SAP support:

In case of reactive maintenance on SAP S/4 HANA Cloud Public edition, it is mandatory that the technical object should have a valid work center. We need to assign work center in organizational data tab of equipment and functional location. Work center automatically gets copied from the master data of functional location and equipment while creating a reactive maintenance order. While accepting the maintenance request in Screen Maintenance Request App, make sure to look into change responsibility function and see if there's any work center mentioned. If not, enter a relevant work center there in order to avoid any issues while creating the reactive maintenance work order.
Thanks