Public cloud: Sales order custom field data is not populating in the Track Sales Order app

[Rajender123]

Hello Public cloud experts,

Could you please suggest the reason for this behavior ? 

We are using a custom filed (Installation description) in the sales order header. The data what we maintain in this filed is not showing in the track sales order app. The issue is intermittent, data is populating sometimes but sometimes not. 

Best Regards,

Rajender

[HenrikeGrtecke]

Hello, thank you for your question. It has been forwarded to the experts. Kind regards, Henrike

[dawid90]

Dear @Rajender123,

In Public Cloud this sometimes yes / sometimes no behavior most often happens because Track Sales Orders / Track Sales Order Details don’t necessarily read the sales order header in real time. They are part of the Sales Order Fulfillment scenario and typically consume a fulfillment/issue data source a derived “snapshot” used for monitoring) If that dataset isn’t refreshed for a given sales order yet or your custom field isn’t enabled for that exact data source, the value can look intermittent

I reproduced the case in my environment and each time I saw the value in the field (Custom Field) in Track Sales Orders app

What I do:

• Open App Custom Fields and add field

• In User Interfaces tab add:
• Track Sales Orders

• Manage sales orders and SAP GUI

• Sales Order Fulfillment

• Save and Publish
• Refresh SAP

Additional information and more details from SAP Note and Help Portal below:

Some sales order apps work with draft tracking/monitoring apps typically read the active persisted version. If users sometimes save draft / navigate away differently, Track may show the previous active state.

https://userapps.support.sap.com/sap/support/knowledge/en/3619567

https://help.sap.com/docs/SAP_S4HANA_CLOUD/a376cd9ea00d476b96f18dea1247e6a5/15d1f0812d0f42e8a12ff60b...

Best Regards,

Dawid

[Rajender123]

Hi Dawid, Thank you very much for the details. I have reviewed the steps you mentioned on my system, and they are already enabled. Not sure if I am missing something else.