Proof Of Delivery

[Vivek_Savant]

Hi,

I have a question regarding the Proof of Delivery concept, as explained below in the form of a business example.

ABC customer is relevant for the Proof of Delivery concept. ABC customer ordered 10 units of XYZ material. From the respective location, 10 units were delivered, and an inventory document was created for the 10 units. However, at the customer’s end, only 8 units were received. Based on this quantity, the customer will be billed only for 8 units. How will we deal with the remaining 2 units?

@Carlos_H_Rodriguez , @Fancy_Zou , @SAPSupport 

SAP S/4HANA Cloud Public Edition Sales 

Thank You 

[Rajprit]

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[DominikTylczyn · Accepted solution]

Hello @Vivek_Savant 

I don't think you need to do anything else - the system data correctly reflects the business situation:

1. 10 units have been issued and posted to cost of good sold; that is what has happened in the warehouse
2. the customer has confirmed receipt of 8 units, i.e. that 2 units have vanished into thin air - maybe they have been lost or stolen during transit
3. therefore you can only invoice 8 units

Unless, the missing 2 units are found, you don't need to do anything else.

Best regards

Dominik Tylczynski

[Fancy_Zou]

Hi,

Thank you for inviting me to address your question.

In short:
1. 10 units will be deducted from your company’s stock, as documented by the relevant material records.
2. Sales billing will reflect only 8 units.

Best regards,
Fancy

[Vivek_Savant]

Dear @Fancy_Zou,

Thank you for your prompt response.

My concern is, how will we deal with the remaining 2 units? The inventory has been reduced by 10 units, but we are billing for only 8 units. How will we handle these remaining 2 units? According to the Proof of Delivery (POD), we will not be able to charge the customer for them. Therefore, we need to adjust these units somewhere.

Please correct me if I am wrong.

Thank you.