Post processing lockbox

[Former Member]

Hi

When I am trying to save some payment advices that were 'on account', I match up the item total with the gross item total & payment amount, the screen should have applied all the payments. But instead it picks up an old payment (I know that because when I double click on the line item, it shows the assignment field with an older date) & asks me to enter text because text is mandatory in Posting Key 16. But why does it pick up an old payment when it should not do that?

Has anybody had the same problem before....?? Any input will be appreciated...

Thanks

[Former Member · Accepted solution]

Hi,

Sometimes we also noticed that system behaves erratically. Check whether there are any OSS notes on this. Further, try to simulate in your Test system, so that you can take up with SAP OSS.

Thanks

Murali.

[Former Member · Accepted solution]

I was wondering is it because of tolerances...I am not sure....

Lemme know Murali.....

Thanks

[Former Member · Accepted solution]

Hi,

Yes tolerances do mas an impact in Lockbox postings. But are the amounts are equal for both the invoices or different (correct invoice number and old invoice number)?

Thanks

Murali.

[Former Member · Accepted solution]

There are no two invoices ...its just that the amounts did not match....& I had to enter the right amounts for all the invoices listed on the advice...

My tolerances (blank tolerances are the only ones in our system) are defined as $5 & 0.5% on the loss side which does not affect anything I think....but my gain side is $999 & 10%....so I am not sure if thats affecting the fact that it picks up old payments if the total becomes greater than 10% or $999 whichever is smaller....but I am not sure & I dont think that could be the reason...but I am just checking with somebody who might have had that problem. But my 'Payment advice' tolerance in '0' in all fields. So I thought it generally picks up the one which is the lowest & hence it should not even propose to write off even a penny but it is....so I am totally confused....

Help me...

[Former Member · Accepted solution]

Morgan,

Even though you match up your invoice amount if the system doesn't find the right open item to be cleared then it behaves something strange.

In your case since you said the invoice amount is matched, and it still putting 'On Accont'. This could be due the 'Selection Rule' that you mention in your Customer Master (FD03) -> Company Code -> Payment Transactions-> Payment Advice Notes -> Selection rule.

Try to put this 'Selection Rule' and 'Rsn code conv' fields as empty (Nothing shuld be there) and try this time. Hope it will solve your problem.

[Former Member · Accepted solution]

Everything in that Payment advice line is empty for all customers. Still it is doing the same thing.

[Former Member · Accepted solution]

Thanks all for your time...