Not possible to set the PO item returns indicator return indicator error ME392

[Expert]

We are creating a returns Purchase order but when we enter the return indicator in the purchase order item, we are receivingmessage:No delivery type for returns processing assigned to item 00010 (Message no. ME392). It is not possible to proceed creating the returns Purchase Order.

[Dennis_Suck85]

Hello,

The error message indicates that a delivery type for returns processing is missing in the master data or in the order parameters.

To resolve this problem, you can carry out the following steps:

1. check and maintain the material master (Fiori app):

In the "Manage Material Master" Fiori app, you can check the material master for the affected material and adjust the delivery terms for returns.

- App: "Manage Material Master"

o Step 1: Open the Fiori app "Manage Material Master".

o Step 2: Select the affected material and go to the purchasing area of the material

o Step 3: Check whether the delivery type is correctly stored in the order conditions for returns.

o Step 4: If no delivery type is stored, you must configure the returns delivery type.

1. configure delivery type for returns processing (Fiori app):

In the Fiori app for material management or via the customizing apps, you can ensure that the correct delivery type is set up correctly for returns processing.

- App: "Manage Supplier Invoices"

o Step 1: Check that the delivery type for returns is set up correctly by viewing the returns process and the order items related to returns.

o Step 2: Go to the control and delivery conditions and make sure that returns processes are configured accordingly.

3: Create and check the returns order (Fiori app):

To create and review the returns order in SAP S/4HANA, use one of the following Fiori Apps.

- App: "Create Purchase Order" (for purchase orders, including returns)

o Step 1: Open the "Create Purchase Order" app.

o Step 2: Select the order type that is configured for the returns order

o Step 3: Enter the returns indicator and the corresponding supplier.

o Step 4: Check the order items and make sure that the correct return code and a valid delivery type are assigned.

1. monitoring and checking returns orders (Fiori app):

If the return order has already been created, you can use the "Monitor Purchase Orders" or "Monitor Returns" app to monitor the orders and the status of the returns.

- App: "Monitor Purchase Orders"

o Step 1: Open the "Monitor Purchase Orders" app and search for the specific returns order.

o Step 2: Check that all return codes, delivery terms and tax codes are correct.

o Step 3: Ensure that the returns delivery type is configured correctly.

- App: "Manage Stock" or "Monitor Goods Receipt"

o If the goods receipt or return process is part of the returns order, use these apps to monitor the returns movement and ensure that the delivery type is configured correctly.

1. adjustments to the returns delivery type and movement types (Fiori app):

Ensure that movement types and returns delivery types are set up correctly.

- App: "Manage Purchase Orders"

o Step 1: Check the movement types and returns delivery types in this app.

o Step 2: If you find that no valid movement type is stored for your returns order, you can check and adjust this in the app.

6 Error message and documentation help (Fiori app):

To get more detailed information about the error message, you can use the Fiori app "Monitor Purchase Order Errors" to investigate the exact cause of the error message.

- App: "Monitor Purchase Order Errors"

o Step 1: Open the "Monitor Purchase Order Errors" app.

o Step 2: View the exact error message associated with the order item to find the exact cause (e.g. missing delivery type).

o Step 3: Based on the error message, you can then make appropriate adjustments to the order item, delivery types and returns indicators.

Summary of the relevant Fiori Apps:

- "Manage Material Master": check material master data and delivery terms for returns.

- "Create Purchase Order" and "Create Return Purchase Order": Create return orders.

- "Monitor Purchase Orders" and "Monitor Returns": Monitor and control returns orders.

- "Monitor Goods Receipt": Monitor goods receipt and returns processes.

- "Manage Purchase Orders": Configure movement types and delivery types for returns orders.

- "Monitor Purchase Order Errors": Monitor error messages for returns orders.

Best regards

Dennis