Multiple Dunning forms are generated at last level.

[former_member454495]

Hello Experts,

I need your advice on my two queries, as this issue is urgent i would appreciate a quick response. Thanks in advance.

We have set up dunning forms upto level 3, with all standard configurations and smart forms.

At the last level of dunning which is dunning level 3 - it is generating one more dunning 1 form - with all same over due items similar to dunning level 3. This is kind of repeated over due items - just the heading dunning 3 and dunning 1 is coming. We need only one dunning form at each level , first two level it is coming correct. But at level 3 dunning forms should not generate 2 dunning forms. At the level 3 dunning run - it says 2 dunning generated, 2 sent. Which is wrong, please help to correct this issue/ if we are missing any configuration.

My second query is - how to handle over due items - after dunning level 3 is over. For later over due items if we run dunning again, it says these documents are blocked with previous run ( in our case dunning level 3 ).

How can we set up system so that after Dunning level 3 - it should generate again dunning level 1 - for later over due items which are not included in dunning 3 - ( for example - dunning level 3 - generated on 30.06.2021 ) So over due items for the month of July, august, sept - oct and so on - so should be included in next dunning level - 1 again.

My idea is how can we set up system in such a way - that it should set up the customer master data-->correspondence-->dunning level back to level 1. And also for other over due items it should clear the last dunn date - if items are not cleared by customer even after dunning level 3 is generated and sent.

Kindly help me to resolve these two queries please, we tried all config changes as per different posts/queries, but nothing worked.

I hope i explained my queries and not complicated one. Thankyou so much in advance for all the responses 🙂

Thanks & Regards,

Swatee

[OwenLiu]

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[former_member132200 · Accepted solution]

Hi Swati,

As discussed over call, kindly proceed with debugging the dunning run with customized forms for all levels. I am sure there will be an issue with some customization. Please let me know if this resolves the issue. If not , then please raise an incident and support team can help with that same.

Note- I checked the configuration and it looks fine.

Regards

Shimul

[former_member454495]

Hello Shimul,

Thanks again for your response, but i believe this solution is for Cloud and we are not using Cloud yet. We are using S4 HANA. Can you please suggest for that ? Sorry to bother you again. If you are on linkedin please let me know i can explain you in more detail. Thanks Swatee

[former_member132200]

Hi Swatee,

Could you please check this link

https://www.sapspot.com/sap-output-management-setting-custom-dunning-notice-form-in-sap-s-4hana-clou...

Just ensure that all the settings are in place as per the link. Additionally , I think you can also check the code in the dunning form text to ensure there is no duplicate code that might be trigerred during level 3 dunning , causing this issue.

Best Regards

Shimul

[former_member454495]

Hello Sandra & Shimul,

Thanks alot for your quick response, but unfortunately none of the suggestions worked actually. No duplicate forms are getting fetched, FBMP configs are same as standard.

Could you please suggest something else, like its in standard where we can set up or restrict duplicate dunning notices.

Second query is fine and doable.

Thanks & Regards,

Swatee

[former_member132200]

Hi Swatee,

To clarify your first query , each dunning form should be assigned at each dunning level, so dunning notice gets printed as per dunning level. Kindly check your form set up if this has been assigned correctly. In your case , at dunning level 3 , two diferent level forms are getting picked up.. This may be due to incorrect form assignment at dunning level 3. Please check form set up once again and test.

To answer your second query , documents will be blocked in previous dunning run until these are paid by customers. Once the documents are cleared , dunning run will pick the rest of the due/overdue documents starting with dunning level 1 again (unless there is a dunning block) and customer master set up will be updated accordingly. This is as per standard dunning process.

Hope this helps !

Regards,

Shimul

[Batista]

hi

just some general guidance

1) I assume you are using S/4HANA Cloud

About your issue #1 please review your output settings, You can find information here https://help.sap.com/viewer/918bca53037f408f91a2295d04ac16bc/LATEST/en-US/e616af23d2b947fbb275deb759... and also in scope J59 item https://rapid.sap.com/bp/scopeitems/J59

2) blocked accounts: runs need to be completed so that accounts are not blocked and following overdue items get dunned.

For runs which are not completed (you can see this in app 'Create Dunning Notices': button Restart dunn.notice printout' still available, or the number of notices 'to be sent' is higher than 'notices printed'): check the print log and find out why some printouts fail (maybe form template could not be found because of wrong Output Parameter Determination (OPD) customizing, or email recipient empty,..). Correct this, then restart the printout. Correction can be done directly in app (menu->goto->output). Note: correction of OPD and after that a restart will not correct the already existing output items; you should delete the wrong items before, then they would be newly created. Always complete a run (status message: 'Dunning run completed'), then no customers are locked.

3) if after reviewing issues persist I suggest to open a ticket in FI-AR-AR-C and provide detail steps of configurations, OPD so that colleagues can check in more details.

Thank you