Monitor/Manage applications in S4 HANA disappear intermittently

[KevinV1]

We have intermittent issues when apps intermittently disappear from the launchpad. 

No business role assignments were changed and clearing the cache sometimes works or waiting till the next day "fixes" the issue. 

[George_Yu1]

Hi @KevinV1 ,

If I understand you correctly, a Fiori app appears and disappears randomly on the Launchpad. Is that correct?

I haven't experienced the same. What Web Browser do you use? Have you tried a different brand Web Browser, like Chrome or Internet Explorer? 

Also, can you pin point which app does that more often than others?

Regards,

Geore

George

[KevinV1]

Hi George, Yes that is correct. Mainly using edge for browser. And noticed this on these applications - Monitor Purchase Order Items, Manage Purchase Contracts, Monitor Purchase Contract Item. But can't replicate it as it happens every once in a while.

[George_Yu1]

Hi @KevinV1 ,

Try to use Google Chrome, that's what I usually use. 

When this happens, do you refresh the Web Browser before it happens (this will refresh the authorizations, if somebody is making changes), or just disappears when you go to another screen and come back? Supposedly the authorization is caches after you log on, it should not change. 

Regards,

George

[Chuma]

Hello @KevinV1 

This is usually not random authentication loss; it’s most often caused by Spaces/Pages, catalogue content, and the effects of personalisation or cache.

Quick checks

Is the app listed in App Finder?
If yes, it’s a page/personalisation issue. Reset user personalisation (User → Settings → Reset All Personalisation) or ask an admin to clear it for the user. SAP Support Portal/2661367 - Delete all user-created personalisation, such as groups (including My H...      SAP Help Portal/Managing Your Settings

Use FLP Support / App Support tools to see exactly which catalogue or role provides the app and why it’s hidden. (Ctrl+Alt+Shift+P → Launchpad/App Support). SAP Help Portal/Launchpad Support Tools

After upgrades, adopt catalogue changes in Maintain Business Roles (Manage Business Role Changes After Upgrade / Check for Changes). Missing adoptions can cause tiles to disappear until the role is updated. SAP Help Portal-Manage Business Role Changes After Upgrade, SAP Community-Review Business Role Changes before a Major Upgrade in the SAP S/4HANA Cloud Public Ed...

Browser/cache: test in Chrome Incognito to rule out local cache; empty spaces/pages can be auto hidden if they end up with no visible tiles. SAP Community-SAP Fiori launchpad: Hiding empty spaces and pages

If the app is not in App Finder, re-check the user’s business role,such as catalogue assignments, and adopt any pending changes, then test again.

With kind regards

Chuma