Mobile App Connection Failed

[Former Member]

Hi Geeks,

I have setup the integration framework successfuly, created a certificate for ssl and imported the certificate on my mobile device. I have also tested the B1iDi and JDBC Successfuly. Port 8443 is open and tested successfuly but am not able to login into Business One using the app. Am getting this error "Connection Failed".

Please Help in Troubleshooting this Issue , I have tried everything possible. I used SAP Note 1924930 - SAP Business One mobile app for Android - Troubleshooting and compatibility information.

Maybe there is someone out there who might have landed on the same problem and had a workaround.

Regards,

Timothy

[nikunjmehta2290]

Hi,

I am facing same issue. Do you have found the solution?

Regards,

Nikunj

[nidhisingh14]

Hi nik2290

Please check if you could access Integration framework successfully using server address defined in mobile app settings using : https://server address defined in SAP Business One Mobile app settings :8443

If you could not access Integration framework using above address then please check with your local IT person.

Kind Regards
Nidhi Singh
SAP Business One Support

[nikunjmehta2290]

Hi,

I am facing similar error while log into SAP Business One mobile application.

Error : Connection failed error

Regards,

Nikunj Mehta

[edwin_delacruz]

Try restaring the services related to the Integration Component, DI Proxy, Server, Integration.

Did you check the "Mobile user" checkbox for that user's account? 

Let me know when you try this things,

Edwin

[Former Member]

Hi, i got some problem here,

I did restart all service related to mobile service one,

But still can't. Even i already pass the troubleshoot for android.

No any error, still can't connect, will show connect failed.

But if using ios, it able to connect,

Just android unable to connect.

All the troubleshoot way i already try.And i pass all the testing,

But why my android unable to connect but ios can?

checked device id

checked connection with server

checked SSL

Is that anyone know what happen?

[Former Member]

Yes I have tried all those settings still experiencing the same error Connection Failed.

[Former Member]

May i check with you, you are using Ios or Android? Because same setting, i able to use ios to connect. But Android can't, i wondering is that because android apps v1.2.2 got problem.

Before android apps v1.2.1 i able to connect to my other server, but now also can't.

[Former Member]

I install back to version 1.2.1 apps for android, able to connect, so i think is just because the apps got something wrong. But for ios, the lately version no problem at all.