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Master Warranty Check details

terry_boy
Active Contributor
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Hi

We have created Master Warranty with two counters namely Time and Operating Hours.

Our requirement is to perform warranty check with respect to 1000 operating hours or 3 months which ever comes early...

We have maintained warranty counters in IMG for the two characteristics.

For 1000 hrs no time dependency is maintained in the IMG, Time dependency is maintained for the warranty time counter...

The problem is it is adding the value maintained in the Master Warranty counter value field. So, there is no end for the warranty ..

Is there any BADI or any other settings need to be done, to cater this requirement.

- Pithan

Accepted Solutions (1)

Accepted Solutions (1)

former_member187991
Active Contributor
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hi

can you explain >The problem is it is adding the value maintained in the Master Warranty counter value field.

you can maintain the expiring counter value in the master warranty itself as 1000 hrs

what are you referring adding value maintaining in the master warranty

regards

thyagarajan

terry_boy
Active Contributor
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Hi

Thanks for your quick response.

We have maintained 1000 hrs in master warranty counter value (BGM1). Then, we have created measurement docs for the operating hours with teh reading 1001 hrs. Now the warranty check should be failed as per the master warranty, but still the check is valid and warranty is still there...

Warranty counter start value - 1001

end value - 2001

Delta - 1000

These readings are avaliable in the detail icon of the warranty check , in the equipment master.

- Pithan

.

former_member187991
Active Contributor
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hi

check whether any user exit in place ,since in my system my warrantly is expired as soon as counter reading is exceeded than the specified amount in the master warranty

regards

thyagarajan

terry_boy
Active Contributor
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Hi

We dont have any user exit specified by this.

can u give me any details about what user exit should be avaliable for Master warranty related issue.

Is there any customization problem ?

i am not sure where i hanged up

- Pithan

former_member187991
Active Contributor
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hi

iam not sure whether the following user exit has any impact on your process

BG000001 Warranty check

BG000002 Warranty check - dialog box

regards

thyagarajan

terry_boy
Active Contributor
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Hi

We dont have these Badi. I have already checked it.

Are you using the two Badi in your system. if that so we have go for the Badi...

Is there any other way to sort out..

- Pithan

Edited by: Pithan Pithan on Mar 23, 2009 3:18 PM

former_member187991
Active Contributor
0 Kudos

hi

check in the equipment warranty detials in the master record,whether you are seeing the GREEN flag or yellow colour (which represent the warranty has expired) ,kindly cross check the master warranty

regards

thyagarajan

terry_boy
Active Contributor
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Hi

In equipment master it is Green Colour with check status... it means warranty is active...

Where i have to check in Master Warranty

I tel you, what i did in my system

I created one class and two characteristics ( one for no of copies and another for time - 1 mon )

In customization.. i have maintained time dependency for second characteristics.

Then i created master warranty

Counter link as OR

There in the service column, i have entered service material and in the counter, i have given both the counters... the start values i have given a 1 for both the counters...

then in IK11, i have entered measurement document for No of copies... i entered 500... such that it should tel the warranty is expired in the equipment.. it display as the warranty is active...

- Pithan

former_member220863
Active Contributor
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Dear,

If u have maintain the AND link,put the counter value more than 2001 ur warranty pop up will not come.

Plz check & revert back.

regards

sunil

terry_boy
Active Contributor
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Hi Thiyaga/Paul

this is the Badi, which is installed in my System

IF_EX_WARRANTY_EXPIRY_ESTIMATE

will this has any effect to my present condition.

- Pithan

terry_boy
Active Contributor
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Hi Sunil

Still the same problem

- Pithan

paul_meehan
Active Contributor
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Hi,

There is a standard delivery of the BAPI, so unless a custom version is implemented it should not be responsible for wrong behaviour.

Forget about the popup in notification and look at the warranty validity in equipment master (IE02). Goto the warranty tab. There you will see a green or yellow matk to indicate warranty is fully or partially valid. You should expect to see the yellow colour as your TIME counter is valid and OPERATING counter has expired. If this is the case then all is ok.

Otherwise, select the 'warranty check detail' icon. Here there will be a indicator for each of the counters. TIME we assume is ok - green. What is status of OPERATING counter? If green, why is this ? Select that line and 'details' icon. Now more information is available - Counter reading and date, end warranty value, etc. Does the information here explain why this warranty counter is still valid ?

Do check that the counter readings are current or past date and not in the future.

-Paul

terry_boy
Active Contributor
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Hi

This is the Error, i suppose...

For Time based counter... if the validity date expires... i am able to get the status in the equipment in yellow

But for the operating counter i am not able to receive any check status.... its status is green in the equipment

Is there any Badi/Bapi to activate this

- Pithan

Edited by: Pithan Pithan on Mar 23, 2009 5:37 PM

paul_meehan
Active Contributor
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Hi,

It should just work. Maybe there something wrong with your characteristic or the setting where it is defined as a warranty counter. Try using an already defined characteristic - one that is defined with format NUM.

When defining the characteristic as a warranty counter, ensure that it is not flagged as time dependant.

IMG:

Master Data in Plant Maintenance and Customer Service

Basic Settings

Warranties

Define Warranty Counters

-Paul

Former Member
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Hi Pithan,

I have tried to simulate your problem.

Firstly when I tried it all works fine (my warranty counter not adding up unlike your problem). My warranty check was green & then yellow(expires) as I added measuring document. I mean to say it was behaving perfectly as Paul, Thiyaga, Pete were describing.

Then, secondly again I have taken another equipment, measr pt., & master warranty but same characteristics(oph). So, it starts adding up counter end value (in equip masters) as & when I am increasing measuring documents and warranty at equipment masters always shows green(behaves same as per your problem.). I still cannot correlate two.

I get message BG210 and subsequently seen SAP note 721581. Can you check?....May be it helps...Expert to check....

Regards,

Rajesh

terry_boy
Active Contributor
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Hi Paul/Thiyaga/Rajesh

Well, i am able to do the process now. I am not sure what was the problem behind the charateristics, i have created first or the problem comes from the equipment or warranty check.

Still there is a confusion... any how the problem is solved. Hope it should not reflect again.

rajesh

Try to check the equipment, and try with the new equipment. Hope u will get the results...

Thank u every one

- Pithan

Answers (2)

Answers (2)

Former Member
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Dear all,

I would like to thank you all. Just now i had exactly the same issue that you faced.

By reading all of your discussion in this thread, i finally get the solution.

From my point of view, i found that we will face this issue when we made the meas. doc.

on the same date with the warranty start date. I think that's the problem. That's why the warranty counter value keep running.

Now, my warranty check works fine..Hope my explanation could help others that facing the same issue.

Best Regards,

Jefri Novianto

paul_meehan
Active Contributor
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Hi,

How have you linked the two counters?

If you use counter link OR the overall warranty will not expire until both counters are exceeded. A link with AND will ensure the warranty expires once one of the counters exceeds the specified value.

-Paul

I see you last post about counter link, you need to change this to AND.

(Counter1 AND Counter2 = overall result)

Edited by: Paul Meehan on Mar 23, 2009 10:22 AM

terry_boy
Active Contributor
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Hi Paul

I have linked the counters in the Master Warranty under a product material.

I used AND counter link... still i am facing the same problem...

How to give Counter 1 as AND and Counter 2 as Overall Result ?

I hope some where i am missing some data...

I am not able to track it

- Pithan

Edited by: Pithan Pithan on Mar 23, 2009 3:56 PM

terry_boy
Active Contributor
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Hi

2 Repair Service Material for Xerox REPAIR_SERVICE I OR 1 WARRANTY_TIME Warranty Time 23.03.2009 22.04.2009 0 Days 23.03.2009 0 Days 30 Days 30 Days

1 Repair Service Material for Xerox REPAIR_SERVICE I AND 1 PRINTOUTS Xerox Print outs taken 23.03.2009 1700 EA 23.03.2009 1700 EA 2700 EA 1000 EA

This is the warranty check i got from the equipment...

See Warranty counter End value is 1000.... but readings have already exceeded.. still the warranty exist.

- Pithan

former_member187991
Active Contributor
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hi

whether you are receiving warranty popup with this details while creating notification or order for this technical object.???

if you are receiving the same with the OR option in the master warranty then as per your post the warranty is exist till 23.04.2009

if you are receiving this popup with AND option in the master warranty then there is a problem.

Even your time and counter values is expired you can still see the details in the warranty tab from the equipment master record

regards

thyagarajan

terry_boy
Active Contributor
0 Kudos

Hi

· AND

specifies that all counter readings must be filled for the warranty to be effective

· OR

specifies that at least one of the counter readings must be filled for the warranty to be effective

This was given in help.sap.com

If this is the case... I am using AND counter LInk and i have exceeded the master warranty counter value, so i should receive the warranty pop-up while creating the order or notification

While creating i ma receiving the pop-up as start of warranty is 23.03.2009.. why i am receving it..

- Pithan

former_member187991
Active Contributor
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hi

Deactivate the Badi you have installed ,then check the problem is repeating or not

regards

thyagarajan