on 03-23-2009 6:38 AM
Hi
We have created Master Warranty with two counters namely Time and Operating Hours.
Our requirement is to perform warranty check with respect to 1000 operating hours or 3 months which ever comes early...
We have maintained warranty counters in IMG for the two characteristics.
For 1000 hrs no time dependency is maintained in the IMG, Time dependency is maintained for the warranty time counter...
The problem is it is adding the value maintained in the Master Warranty counter value field. So, there is no end for the warranty ..
Is there any BADI or any other settings need to be done, to cater this requirement.
- Pithan
hi
can you explain >The problem is it is adding the value maintained in the Master Warranty counter value field.
you can maintain the expiring counter value in the master warranty itself as 1000 hrs
what are you referring adding value maintaining in the master warranty
regards
thyagarajan
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Hi
Thanks for your quick response.
We have maintained 1000 hrs in master warranty counter value (BGM1). Then, we have created measurement docs for the operating hours with teh reading 1001 hrs. Now the warranty check should be failed as per the master warranty, but still the check is valid and warranty is still there...
Warranty counter start value - 1001
end value - 2001
Delta - 1000
These readings are avaliable in the detail icon of the warranty check , in the equipment master.
- Pithan
.
Hi
In equipment master it is Green Colour with check status... it means warranty is active...
Where i have to check in Master Warranty
I tel you, what i did in my system
I created one class and two characteristics ( one for no of copies and another for time - 1 mon )
In customization.. i have maintained time dependency for second characteristics.
Then i created master warranty
Counter link as OR
There in the service column, i have entered service material and in the counter, i have given both the counters... the start values i have given a 1 for both the counters...
then in IK11, i have entered measurement document for No of copies... i entered 500... such that it should tel the warranty is expired in the equipment.. it display as the warranty is active...
- Pithan
Hi,
There is a standard delivery of the BAPI, so unless a custom version is implemented it should not be responsible for wrong behaviour.
Forget about the popup in notification and look at the warranty validity in equipment master (IE02). Goto the warranty tab. There you will see a green or yellow matk to indicate warranty is fully or partially valid. You should expect to see the yellow colour as your TIME counter is valid and OPERATING counter has expired. If this is the case then all is ok.
Otherwise, select the 'warranty check detail' icon. Here there will be a indicator for each of the counters. TIME we assume is ok - green. What is status of OPERATING counter? If green, why is this ? Select that line and 'details' icon. Now more information is available - Counter reading and date, end warranty value, etc. Does the information here explain why this warranty counter is still valid ?
Do check that the counter readings are current or past date and not in the future.
-Paul
Hi
This is the Error, i suppose...
For Time based counter... if the validity date expires... i am able to get the status in the equipment in yellow
But for the operating counter i am not able to receive any check status.... its status is green in the equipment
Is there any Badi/Bapi to activate this
- Pithan
Edited by: Pithan Pithan on Mar 23, 2009 5:37 PM
Hi,
It should just work. Maybe there something wrong with your characteristic or the setting where it is defined as a warranty counter. Try using an already defined characteristic - one that is defined with format NUM.
When defining the characteristic as a warranty counter, ensure that it is not flagged as time dependant.
IMG:
Master Data in Plant Maintenance and Customer Service
Basic Settings
Warranties
Define Warranty Counters
-Paul
Hi Pithan,
I have tried to simulate your problem.
Firstly when I tried it all works fine (my warranty counter not adding up unlike your problem). My warranty check was green & then yellow(expires) as I added measuring document. I mean to say it was behaving perfectly as Paul, Thiyaga, Pete were describing.
Then, secondly again I have taken another equipment, measr pt., & master warranty but same characteristics(oph). So, it starts adding up counter end value (in equip masters) as & when I am increasing measuring documents and warranty at equipment masters always shows green(behaves same as per your problem.). I still cannot correlate two.
I get message BG210 and subsequently seen SAP note 721581. Can you check?....May be it helps...Expert to check....
Regards,
Rajesh
Hi Paul/Thiyaga/Rajesh
Well, i am able to do the process now. I am not sure what was the problem behind the charateristics, i have created first or the problem comes from the equipment or warranty check.
Still there is a confusion... any how the problem is solved. Hope it should not reflect again.
rajesh
Try to check the equipment, and try with the new equipment. Hope u will get the results...
Thank u every one
- Pithan
Dear all,
I would like to thank you all. Just now i had exactly the same issue that you faced.
By reading all of your discussion in this thread, i finally get the solution.
From my point of view, i found that we will face this issue when we made the meas. doc.
on the same date with the warranty start date. I think that's the problem. That's why the warranty counter value keep running.
Now, my warranty check works fine..Hope my explanation could help others that facing the same issue.
Best Regards,
Jefri Novianto
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Hi,
How have you linked the two counters?
If you use counter link OR the overall warranty will not expire until both counters are exceeded. A link with AND will ensure the warranty expires once one of the counters exceeds the specified value.
-Paul
I see you last post about counter link, you need to change this to AND.
(Counter1 AND Counter2 = overall result)
Edited by: Paul Meehan on Mar 23, 2009 10:22 AM
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Hi Paul
I have linked the counters in the Master Warranty under a product material.
I used AND counter link... still i am facing the same problem...
How to give Counter 1 as AND and Counter 2 as Overall Result ?
I hope some where i am missing some data...
I am not able to track it
- Pithan
Edited by: Pithan Pithan on Mar 23, 2009 3:56 PM
Hi
2 Repair Service Material for Xerox REPAIR_SERVICE I OR 1 WARRANTY_TIME Warranty Time 23.03.2009 22.04.2009 0 Days 23.03.2009 0 Days 30 Days 30 Days
1 Repair Service Material for Xerox REPAIR_SERVICE I AND 1 PRINTOUTS Xerox Print outs taken 23.03.2009 1700 EA 23.03.2009 1700 EA 2700 EA 1000 EA
This is the warranty check i got from the equipment...
See Warranty counter End value is 1000.... but readings have already exceeded.. still the warranty exist.
- Pithan
hi
whether you are receiving warranty popup with this details while creating notification or order for this technical object.???
if you are receiving the same with the OR option in the master warranty then as per your post the warranty is exist till 23.04.2009
if you are receiving this popup with AND option in the master warranty then there is a problem.
Even your time and counter values is expired you can still see the details in the warranty tab from the equipment master record
regards
thyagarajan
Hi
· AND
specifies that all counter readings must be filled for the warranty to be effective
· OR
specifies that at least one of the counter readings must be filled for the warranty to be effective
This was given in help.sap.com
If this is the case... I am using AND counter LInk and i have exceeded the master warranty counter value, so i should receive the warranty pop-up while creating the order or notification
While creating i ma receiving the pop-up as start of warranty is 23.03.2009.. why i am receving it..
- Pithan
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