Manual Adjustment of final Settlement in Sales Rebate Processing

[fjankowiak]

Dear Community,

when it comes to the settlement of condition contracts for sales rebates, the standard process within the public cloud creates a final settlement document which can't be adjusted (despite texts). We are looking for a solution to manipulate the final settlement document (i.e. the credite note), e.g. to change the receiver of the credit note or to change the tax destination country as well as the amount to be credited to the customer.

I checked multiple options in customizing, but did not find any possibility to change the output to a preliminary credit note that can be adjusted. We are working with contract type "0S01 - Sales Rebate", the settlement process type in the final settlement document is mentioned as "0S10 - Sales Rebate", which is determined automatically. There also exist other options, as for example "0S03 - Sales Rebate Manual from Customer". Unfortunately this option can't be selected either. Within CBC, I checked the configuration activities "Sales Rebate - Configure Condition Contract Types and Settlement Settings", "Define Condition Contract Process Variants" and "Define Settlement Process Types", without any adjustment option for that purpose.

I am looking forward to your answers in case you have already had similar issues or if you already have a solution for the issue descriped.

Thanks in advance for your support.

Best regards

Frederic