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Lockbox Error

Active Participant
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Good Afternoon Folks-

I have been testing lockbox without issue and since our data migration team has uploaded new customers and open a/r, I know am experiencing issues with no hit at the invoice level. I have confirmed that the invoices are open and the file format is correct however I noticed an issue with the format of the information on the Log of Imported Checks.

For some reason, I know have invoice numbers with leading zeroes. For example:

Before migration the information looked like this


After migration, the information looks like this


As I mentioned, the format is correct, it is not a keying error by the bank and the invoice is open. Now I don't have a hit because it has 2 zeroes before the invoice number.

As I mentioned we have a new migration of new customer and open a/r yesterday. Now I am unable to have any hits.

Is there anything that could have impacted the FLB2 process to where now it shows 2 zeroes before the reference/invoice numbers under customer and/or open items? Any ideas?

Any help would be greatly appreciated!!


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Answers (1)

Active Participant
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no reply

Former Member
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Hi CMM !

Iam doing my first project in lockbox configuration and duration is just one month to implement this. CMM , could you please help me during this.

my email id is Could you please give me an email id or your phone number where I can reach you.

I will be really thankful to you, if you do this favour