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LOAN Equipment Cycle in Customer Service

Former Member
0 Kudos
592

Hello,

I am in process of configuration of LOAN Equipment Cycle in Customer Service.

Requirement is that.

From service Notification (S3) Can I create Two Sales Documents.

1. Debiting the Customer ( Debit Memo Request)

2. Trasfering LOAN equipment from plant to customer site via Spare Part Order. with "Advance Shipment Button"

my difficulty is that from service notification (S3) I can create only one Sales Document.

please guide me to chalk out this process.

Sanjeev Dhavan.

Accepted Solutions (0)

Answers (3)

Answers (3)

Former Member
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It is helpful answer

Sanjeev Dhavan

Former Member
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Hello,

Requirent is that It is short term( Less Than Month) Loaning the equipment for use.

Recording the customer requirement customer service notification will be used.

1.Loan Charges are to be recovered from Debit Memo to shipping customer as per Hours of usage.

2. Equipment Movement is to be tracked by Advance movement Option by Delivery / Picking and returns. As it flaggs equipment status " At customer Site".

Both activities should get recorded in document flow of notification.

Regards

Sanjeev Dhavan

MTerence
Active Contributor
0 Kudos

Hi

Can i tel u one scenario...

First create a Loan Contract (Assign List of equipmenst to be sent)

Maintain the validity Period

Assign billing plan (automatically)

Pricing agreement for service

Billing (Accounting and controlling docs)

From CS side...

First install the equipment at ur side and when it is loaned.. dismantle and install it at customer side

- Pithan

MTerence
Active Contributor
0 Kudos

Hi

Can u brief abt ur requirement ?

Loan in the sense... are u sending for a lease period... i mean for 2 years etc...

What u mean by loan ?

- Pithan