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Item Description does not populate on a marketing document

Former Member
0 Kudos

I have an item that the description is not populating on any marketing document.

I have checked the set ups

     The item is active

     It does not have a BOM defined

     it is a serialized item

     warehouses are defined properly in the item master

     the description is present in the item master

     It shows in the OITM table

     It shows in all price list tables

     The DB has not been recently updated (currently 9.0 p12)

     Other similar items appear correct on the marketing documents

     I checked the form settings and all are active

  

I have compared this item to several other similar items and they are identical in the item master

Has anyone else ever experienced this and if so, what did you find causing your issues?

Thanks

Accepted Solutions (1)

Accepted Solutions (1)

kothandaraman_nagarajan
Active Contributor
0 Kudos

Hi,

Please check this thread http://scn.sap.com/thread/3618289

Thanks & Regards,

Naagarajan

Former Member
0 Kudos

Thanks for the thread but I find it hard to believe that setting a default will resolve the issue.  I do not have any items in the item master set with a default and this is the only item causing an issue.

So, I went and made a warehouse defaulted and it did not work :disappointed_face:

Anyone have other suggestions?

former_member186712
Active Contributor
0 Kudos

Hi Joanne,

Please post the all description. My feeling is that the description has a special character.

Did you already tried do change the description?


kothandaraman_nagarajan
Active Contributor
0 Kudos

Hi,

Do you want check it with TV?

Thanks & Regards,

Nagarajan

Former Member
0 Kudos

I checked there are no special characters with the item.  I even checked the OITM tables for any differences between other items but there are no differences.  I will just submit a support request with SAP.  thanks

Former Member
0 Kudos

Hi,

Your database may be inconsistent.

Try to run this query, let me know if value is not "N"

select TreeType from OITM where ItemCode = 'GT FP-IT51-LG'

Thanks,

TVSon

Former Member
0 Kudos

My results state Treetype A

Former Member
0 Kudos

Hi,

A means Assembly. Your database is inconsitent.

Work around recommendation:

Go to BOM and create a BOM for this item, then remove that BOM and execute query to see if treetype back to "N" value or not.

If "yes", try to open a new marketing document and check to see if item description appears or not.

If "no", raise a ticket for SAP support.

Hope this helps,

TVSon

Former Member
0 Kudos

TVSon, that worked! Thank you so much for your help I appreciate it

Answers (1)

Answers (1)

Former Member
0 Kudos

Hi

Can you see the item in the select list in the document?

can you post screen shot of the item and the select item list in the document?

shachar

Former Member
0 Kudos

Here you go

Former Member
0 Kudos

and here is the second screen shot

Former Member
0 Kudos

Hi,

Kindly check whether there is any FMS for that particular field by pressing alt+shift+f2

which might be blocking the description for that particular item number

Regards

Darshan Desai

Former Member
0 Kudos

Hi Darshan, there is no FMS on the field I already checked that as well.  I understand alot of the SAP structures as I implement and I truly have checked everything.  I am thinking the user deleted something incorrectly that may have caused a corrupt file someplace.

Thanks for the idea though