Issue with : Perform Maintenance Jobs without assignment functionality

[Riyaj]

Hi Experts,

While exploring one of client requirement: As ' Supervisor can confirm the work without assigning WO/Operations to his name',

I can came across below node and did configuration accordingly. ( shown in fig 2)

Expectation from system behaviour is : System to allow [Perform Maintenance Jobs app] supervisor to confirm the Job/operations without assigning to his name or allow to confirm the Job even it is assigned to other technician(s)

Observation is, System is not behaving as mentioned above ? Am I missing something here ? 

Any comments or suggestion or alternative solution to client requirement ?

BR,

Riyaj

[Tim_Jones · Accepted solution]

Hi Riyaj,

Refer to comment thread from Vikas in this previous response: question

Also refer to commentary in SAP Note: 3434428

There is a bit of logic that is coded into this app:

• "Quick Confirmation" action only works for the 'assigned technician'.
• Once the original Technician has assigned themselves AND started the Order Operation, then non-assigned technicians can post time confirmations to the operation.
• Those additional time confirmations can't be done by the technicians via the "Quick Confirmation" action, those technicians must drill into the operation and use the Record Time subscreen.

Tim

[Riyaj · Accepted solution]

Thanks Tim for your response, In summary Job(s) / operation(s) has to be assigned to individual, without assignment it is not possible to confirm the Job, I also understand other scenario where technician can confirm the Job without assigning to himself for Job which is already assigned to supervisor. Thanks.