Issue with Duplicate Registered Product ID Creation in SAP ByD

[Ali_Rahmatallah]

Dear SAP Expert,
We have encountered an issue in the system where it allows the creation of a new registered product with an ID that has already been assigned to a different product. The system does not prevent the duplication of registered product IDs.

This issue is causing inconsistencies in our product data and may lead to operational challenges, particularly in tracking and managing registered products. It also increases the risk of errors in reporting and managing customer service process.

We kindly request your feedback on this issue and how to manage this matter.

Thanks in advance.

[gavan_gu · Accepted solution]

Dear Ali Rahmatallah,

Here is the introduction of Serial Number, you can find in the Help Portal: Working with Serial Number.

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Serial numbers are unique identifiers that you can assign to a single item of a tangible product. They are used to differentiate that item from other items of the same product. A serial number identifies a particular item that enables you to distinguish between individual pieces.

Since serial numbers are only unique per reference material, two different reference materials could have the same serial number.

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Therefore, what you encountered is a standard system behavior.

Best regards,

Gavan

SAP Technical Support, Public Cloud ERP