Issue with Cross-Selling Being Unavailable After Variant Configuration (SAP S/4HANA On-Premise)

[t_jungesblut]

Hello SAP Community,

I am facing an issue with Cross-Selling in SAP S/4HANA when using a material that has both Cross-Selling condition records and Variant Configuration enabled.

Issue Description:
I have maintained Cross-Selling condition records (transaction VB41) for a specific material. The material is configured with Variant Configuration, so when I enter it in a sales order (PosType CBTC), the system automatically starts the configuration process. After completing the Variant Configuration and confirming the selections, the system returns to the sales order screen. However, the Cross-Selling selection window does not appear. There's also a button in the sales order for the Cross Selling pop-up, which unfortunately doesn't work in this scenario.

To make sure that we set up Cross Selling correctly, we also implemented Cross Selling for another Material, which does not use Variant Configuration (PosType TAN). This works as intended.

Question:
Is there any known restriction in SAP S/4HANA that prevents the Cross-Selling functionality from triggering when a material has Variant Configuration? How can I manually trigger the Cross-Selling selection after completing the configuration? Has anyone else experienced this issue, and if so, what was the solution? Thank you for your support!

[jignesh_mehta3]

Hello, 

Have a look at SAP KBA - 2829808. 

2829808 - V1360 in Cross Selling and Variant Configuration scenario

2829808 - V1360 in Cross Selling and Variant Configuration scenario - SAP for Me

Thanks, 

[t_jungesblut]

Hi, I should have mentioned that SAP note. I didn't think the reasoning for not enabling Cross Selling for configured materials is valid for this scenario, since both the configuration and Cross Selling are supposed to work independently of each other. We also didn't get the error mentioned in the note or any error at all.

I would like to use Cross Selling for a material regardless of how it is configured. Is there perhaps another way around it to use both?

[jignesh_mehta3]

The SAP KBA is recently released and applicable to all SAP versions including S4 HANA.

There is a comment in the KBA to perform an Enhancement, May be you can write to SAP asking for some leads here. 

Thanks,