Issue in SAP B1: add-on disabled, blocking invoice sending for some users only. Cause?

[Perla_HernandezPea]

Hello,
I experienced an issue in SAP Business One, within the Extension Manager: one of the add-ons was disabled, which prevented invoice submissions from being processed. What is peculiar is that this situation did not occur for all users, but only for some of them.

Could you please let me know what might have caused the add-on to be disabled and why the problem only affected certain users and not all?

[nidhisingh14]

Hi Perla_HernandezPea

It looks like an issue with the add-on setup for the users.

"From the Specify Setup Mode tab, select the default startup mode of this extension, specify the user
preferences, and choose Next.

• Default Startup Mode: The default startup mode determines how the extension is launched for all users
  that are connected to the company.
• Automatic - SAP Business One starts the extension automatically. Users can stop automatically
  started add-ons with no impact on SAP Business One. A warning message informs users when the
  extension stops.
• Manual - SAP Business One does not start the extension automatically. Users can start the extension
  at any time. A message informs users when a manually started extension is stopped.
• Mandatory - SAP Business One starts the extension automatically. The extension is necessary for the
  successful operation of the SAP Business One application. The application launches the extension at
  start-up and shuts it down if the extension is terminated for any reason. Users cannot start or stop
  mandatory extensions.
• Disabled - The extension is disabled.

still having issue , create support ticket using component "SBO-EXT-MNG"

Kind Regards
Nidhi 
SAP Support