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Is that possible to do the confirmation for the service order without any cost posting?

Feng_Chen
Product and Topic Expert
Product and Topic Expert
0 Kudos

Is that possible to do the confirmation for the service order without any cost posting in Cloud?

Accepted Solutions (1)

Accepted Solutions (1)

varunvenkat
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hi fengchen,

there is no standard process to prevent a cost booking during a service confirmation, as a CATS booking is automatically triggered in the background upon confirmation of a service product item. A possible workaround to achieve the behavior you are looking for would be to define a cost rate of 0$ per hour. (App "Manage Cost Rates - Services") and assign the service technicians to the cost center with this cost rate.

With this setting, the cost booking will always remain 0$ irrespective of the actual duration of hours that have been confirmed.

Best regards
Varun

Answers (0)