Invoice Cleared in Manage Customer Line item but not in process flow.

[AdamP]

Hi,

When clearing a customer invoice there was a small amount left that should have been cleared (0.1 USD). The invoice was then displayed as cleared even if the full amount not was cleared. When looking into the processflow the journal entry did not have the status cleared. This then creates confusion for the AR clerk that want to make sure that the cleared items are fully cleared in the system.

Why is the document showing as cleared, even if it is not cleared and is there any settings to prevent this?

All the best,

Adam

[Angelika_Huber · Accepted solution]

Hello Adam,
Sorry for the late reply.
Unfortunately, the screenshots you provided are not sufficient to be able to analyse the problem you described.
We'd suggest you create an SAP Ticket so that Product Support can analyse in more detail.
Best regards,
Angelika

[AdamP · Accepted solution]

Hi,

We solved it. It was a downpayment that mixed up the view in the manage customer line item.

All the best,

Adam

[Angelika_Huber · Accepted solution]

That's good to hear! Best regards, Angelika