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How to use Support User after enabling single-sign on

JerushaLala
Participant
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210

Hi All,
We have an issue after upgrading to version 10 (FP2208). The B1 users are managed in the SLD. Their AD accounts are linked to their B1 username and that works perfectly.

JerushaLala_2-1744874583336.png

Cant seem to get he support user setup. Unless you Bind a user to a windows account, you don't see the DBs in the list of the companies and cannot manually type in the DB name. 

We don't want to bind the Support user to a specific person/individual.
Is there a way to overcome this? 

Thanks in advance,
Jerusha

 

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ANKIT_CHAUHAN
Product and Topic Expert
Product and Topic Expert
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Hi JerushaLala,

Check the following link:

Managing Technical Users 

Kind regards,

ANKIT CHAUHAN

SAP Business One Support

JerushaLala
Participant
0 Kudos

Hello Ankit, Thank you for the reply. I have went through the document and setup the Support user and bound it to one of the test companies we have.

JerushaLala_0-1745495317839.png

When I open up B1 and search for that test company, I cannot see it in the list of companies. My actual windows account is bound to all the companies. Could that be the cause, and I have to unbind from all the companies and delete my username in the SLD in order to just use the Support username>