How to close return Order after subsequent delivery free of charge (replacement)

[former_member791328]

Hello Everyone,

How do we close the return order after delivery and not generate credit note as we issue replacement instead of credit to customer through SDF.

I did browse through similar questions, however couldn't find a solution.

Appreciate any help on process and configuration suggestions to skip credit note of RE order when replacement issued through SDF.

[Lakshmipathi · Accepted solution]

In that case, have one more item category to change manually in RE order, if you don't want to issue credit note. While creating returns, users can take a call whether to issue a credit note or not and depending upon that, they can change the item category manually in return sale order.

[former_member791328 · Accepted solution]

Thanks , that is the approach I have taken.

[Lakshmipathi]

The item category for this process is KLN and KLX and if you check the configuration for these two item categories, it will be blank for "Billing relevant". This means, once you create delivery, automatically, the status would get completed in VBUK & VBUP. If that is not happening, then, you need to find out whether it is happening for all sale orders / deliveries or only randomly.

For information, the document type for the process what you explained is FD and not RE. Against RE, you need to issue a credit note if you adopt with a standard configuration.

[former_member791328]

Hi Laxmipathi,

Thanks for your response. I cannot receive returns through FD, so I have to use RE to receive returns and incase customer opts for replacement I will need to process FD or SD in order to provide Free of Charge replacement. Let me know If I am missing something from what you are trying to convey.

[p391977]

The process flow is Return Order(RE) -----> subsequent delivery free of charge-----> Delivery that's it.

Relevant copy control need to be maintained.

Regards,

Radheshyam P.

[former_member791328]

Thanks for your response, so would be just taking out billing relevance in item category (REN), or is there some additional settings that need to be done in Document type RE as well ? Appreciate your response.

[former_member791328]

Additionally , do you see any issues in using order type FD instead of order type SD ? That way I dont have to have reference order mandatory, I could have standalone Free of charge order incase customer scraps the unit at this end.

that would also reduce number document types we configure.