How come the return order is still In-Process even after fully returned and credited?

[ali-sd]

Hi Experts,

How come the return order is still In-Process even after fully returned and credited?
I have a sales order with just one item and qty = 1
Same has been delivered and billed. Later it was returned, so return order, PGR and credit note was created and posted. Below document flow validates the same.

This is sales order status overview.



Below is the item category details

Copy controls


And unfortunately I do not see item category here. Could this be the cause for this?
I have 10000 orders like this in production system (from 2019 till date).

Please advise how to complete their status now?

[VeselinaPeykova · Accepted solution]

I assume that the VOV7 screenshot is from the item category of the return order.

If not - please clarify.

If yes - why are you using completion rule for the item category of sales orders? This is incorrect from process perspective. Completion rule is intended for use in inquiries, quotations and contracts. You create return orders with reference to a billing document (e.g. F2). In this scenario your order items will always remain as not referenced and with status In Process (unless you reject them, of course).

This problem is explained in note 323048 - Sales order 'in process' although delivered+billed.

Unless there is a very good reason to prevent the orders from getting completion status (frankly, I cannot think of one), I would recommend that you follow the instructions from this note and correct the customizing. In the same note there is a correction report attached, with which you can fix the problem for the existing sales orders, after which you will have to run SDVBUK00.

Considering that you will have to modify a lot of orders, it is probably best that you perform this update when users are not working in the system. The report does direct update, make sure that you collect the required approvals to perform such change in the productive environment.

You did not mention if this is a S/4HANA system or not. If this is S/4HANA - test the update report in the DEV system before you try it in PRD. I think that it should work for S/4HANA although in the note they did not mention that the solution is valid also for S/4, but it is best to be on the safe side.

[Lakshmipathi]

It is because of the batch split items in the return delivery which I could see from the screen shot. Not sure in which version, you are working but have a look at OSS note 1643990 and see whether you need to carry out code corrections as recommended in that OSS note.

[ali-sd]

Hi Lakshmipathi,
Thank you very much for the response.
The version I am working is S4 HANA,1709, SP02

The OSS note seems to be for the goods movement status (return delivery) = never completed


But in my case, the status is completed (please refer below image)



Please advise further.