Goods automatically restricted when a customer returns

[former_member484977]

Hi experts.

Is there anyway to automatically restrict goods when doing the receipt for a customer return?

BR

[sathyanarayanan_s · Accepted solution]

Hi Angel,

I guess the automatic restriction of the return goods is not available. As a workaround, you can perform the following steps:

1. Create a logistic model for "Inbound Customer Return" from Warehousing and Logistics Master Data" WoC, and maintain the inspection scope as Autonomic Inspection.
2. Then, maintain a Valid inspection plan for the product from "Quality Planning" WoC. (The inspection type as to be maintained as "Receiving Inspection - Customer Return"

Due to this the return goods will have a insoection status by default restricting you to use it for further sales without change of stock.

Let me know if this works.

Regards,
Sathya

[former_member732248 · Accepted solution]

Hello Sathya,

Can you explain in detail how to set up in QM module?

Mant thanks.
Best regards,