Fields have Different Positions in Crystal and in PDF viewer

[nouramayre]

Hallo Everyone,

i am editing a Layout in Crystal Reports, the Problem that i have is, that some Fields have differnt Positions in the Report and in the PDF Viewer.
in the screenshot the Field is 17 cm in CR Report
but on the Other screenshot from the PDF viewer the field is only 13 cm

Crystal

PDF

[DonWilliams]

Hi Noraldeen,

To clarify, are you using Business One? If not you don't have an option to create a single case.

To also clarify why CR needs a real printer for formatting, it is hardware and software dependent, meaning if the design printer is not on the PC where CR is running it defaults to the users Default printer, it may not be capable of having a margin to format the PDF output.

Try going into Page Setup and selecting a printer you have installed, don't use Windows Easy Printers, it must be a real printer.

See if that works for you.

Don

[ANKIT_CHAUHAN]

Hi nouramayre,

Kindly refer to SAP KBA 1835763 and 3284785 for the same and verify whether those help.

Hope it helps!

Kind regards,

ANKIT CHAUHAN

SAP Business One Support

[nouramayre]

Hello Ankit,
i tried those as well but still not fixing it.
now im sure that the Texts are being printer 1pt smaller than in Crystal Reports.
i tried also the ForceLargeFonts Key but it didnot help!

[ANKIT_CHAUHAN]

Hi nouramayre,

In that case, I would ask you to create an incident for SAP Business One Support Team to get it investigated.

Kind regards,

ANKIT CHAUHAN

SAP Business One Support

[nouramayre]

i tried every single option,
nothing is working the way it should

is there some Kind of support line maybe via Remote Support ?

thanks again

[DellSC]

This is a known issue with PDF exports. There is a registry hack to prevent the issue. If you search for "PDF" in 2165260 - *** Master KBA *** List of Registry Keys used in Crystal Reports, Crystal Reports for Visu..., you'll find a number of registry keys that can be applied to help control PDF exports.

-Dell

[nouramayre]

hi Dell,
thanks for you comment,

i did add both values.
the width of the field increaced by 2 cm but the font is still 1pt smaller than on rpt and the field also is still to short

[DellSC]

Do you have the print set up with or without a printer? I know that sounds like an odd question, but Crystal rendering is very dependent on the default printer that's assigned to a report.

-Dell

[nouramayre]

i have the no printer Box Checked!

[ANKIT_CHAUHAN]

Hi nouramayre,

Kindly refer to SAP KBA 1220516 for the same.

Hope it helps!

Kind regards,

ANKIT CHAUHAN

SAP Business One Support

[nouramayre]

thanks for your comment ankit,
but im afraid it did not help, im using Crystal Reports 2020 Support Pack 2 Patch 4
The note says for 2011, 2013, 2016