F110 - No valid payment method found for Customer Direct Debits

[Former Member]

Hi All,

I am running customer Direct debit pre-notifications payment run via F110.

I am runnnig only for one customer and it appears as an exception with the message 'No valid payment method found

We have used payment method D lots of times before so it is nothnig to do with the company code or payment method set up.

It is however the first we've tried to run for this customer.

I have checked everything I know:

1) Payment method D selected in the F110 parameters

2) Payment method D entered in the invoice line item

3) Payment method D entered in the payment transactions tab on the customer master data

4) Valid Direct Debit madate exists and check complete

5) parameters are correct in the F110 selection - company code, payment method, dates, next payment date, invoice is well overdue, it was only entered today but was due back in 2014!, free selection, additional log etc.

6_ Checked in SPRO in "Payment Method/Country" details and the following are required : Bank details including IBAN required, SWIFT code required, SEPA mandate required. These are all maintained in the customer master data.

and still the customer invoice I want to pay is show as an exception in the log. In the payment proposal it shows as an exception No valid payment method found. In the log it shows as

Customer/vendor does not have any allowed bank details Message class FZ Message no. 651

No permitted payment method exists Message class FZ Message No. 608

Information re. customer 131275 / paying company code N120 ... Message class FZ Message no. 306

... payment not possible because of reported error Message class FZ Message no. 311

I am at a loss as to where to check next. Please help.

thanks

Jemma

[CATG]

IT was helpful to evalaute the querry ? Also A Suggest to user to check the bank Payment type mentioned in vendor master and Document posted are same , as this error also arises when both places bank payment type selection is different, sync at both the places try f110 , hopefully it can be paid now . regards

[Former Member · Accepted solution]

It mentioned 'the customer does not have any allowed bank details' so I expect it is something to do with that.

But we've double checked the bank details and they seem to be correct. We've even deleted them and re-entered. thanks

[emoke_suto · Accepted solution]

Hi Jenna,

In the log I can see the message 'SEPA mandate & for bank xxx has been assigned to a contract' FZ788. This means: Mandates with contract cannot be used for the payment of any invoice. The invoice has to be assigned to the mandate or be assigned in the payment run.

Please check the F1-help of the field 'SEPA Mandate: Contract Type' in the mandate.

The Note http://service.sap.com/sap/support/notes/1874892 describes the various options.

Regards,

Emőke

[Former Member · Accepted solution]

Thank you Emoke,

After looking at it again, it seems in the SEPA DD Mandate set up, the user had maintained a contract type and also contract ID.

The contract ID was not required and when we deleted this, we were then able to run the F110 programme successfully.

I imagine some configuration was missing in the system to allow contract ID to be used for specific contract types. Once we removed the entry in the Contract ID field, it reslved the issue.

Jemma

[Former Member]

Hope you can see the image below showing the full log.

I've check the dates in the Mandate:

Valid From 01.10.2014

Valid To 01.10.2017

Signature Date 01.10.2014

It was only created on 15.04.2015

thank you!

[emoke_suto]

Hi Jemma,

Do you use FI mandates for customer Direct debit or Mandates or Mandates eg. for loans/contract?

Best regards,

Emőke

[Former Member]

Hi there,

yes we use FI mandates for customer Direct Debit mandates. The check on this shows all is set up correctly and it is valid.

thanks

Jemma

[emoke_suto]

Hi Jemma,

Can you tell me what messages you are getting in the F110 log above the FZ 651 (Customer/vendor does not have any allowed bank details)?

Please check also the following dates in the Mandate:

Valid From

Valid To

Signature Date

These might cause also such errors in the F110 run.

I had a case where the date in the mandate was miss-typed and year 2215 was entered.

Regards,

Emöke

[former_member183424]

Check if the OSS note applicable for your case http://service.sap.com/sap/support/notes/1896364

[Former Member]

Sorry I cannot access this note. I need a user name and password. Not the same one I use for these forums evidently.

Any ideas how I can access or could you please copy and paste?

thanks

[former_member183424]

Sorry I can't paste copyright content.. You need the S user Id and password to view the note.

By the way, this note is about a program correction. You need to consult with your basis consultant.

Also view these below notes for other messages

http://service.sap.com/sap/support/notes/1414503

http://service.sap.com/sap/support/notes/1816386

These notes are also a correction notes.