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Epson LQ-350 & Epson-LQ690 Dot matrix printer problems

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We've the following infrastructure:

1- SAP B1 9.3 PL11 Sap for HANA Version RUN on cloud

2- Epson LQ-350 & LQ-690 to print customized crystal report invoice on pre-printed invoices

The problem is:

Case 1: Sometimes the locations of printing the data changing (up or bottom)

Case 2: Sometimes the printer does not print

Solution's I tried:

1- Exit form SAP and Sign out then sign in and login then try to print. sometimes it prints but mostly does not

2- Remove the printer driver and reinstall again. Also sometimes it prints but mostly does not

NOTE: This problem happened ONLY after upgrading from PL05 to PL11

Do you have any idea how to solve it

msundararaja_perumal
Active Contributor
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Check if there is any updated printer driver and install them. I believe it will fixes the issue.

Thanks.

Accepted Solutions (0)

Answers (1)

Answers (1)

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Unfortunately it does not.