Email Notification Issue for Rejected/Partially Rejected payment batchs.

[SAPSupport]

How to handle rejected payments and partially rejected payments and trigger and notification to team members?

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[SAPSupport · Accepted solution]

Find the Rejected Payment Workflow Management Overview:-

1. Application Usage
   Manage Workflows - For Rejected Payments: Utilized to manage workflows associated with payment documents that have been rejected during the approval process or by the bank.
   My Inbox - Process Rejected Payments: Used for reviewing the rejected payment documents during the approval process or by the bank.

2. Event Triggering and Notifications:- 
   Rejected Payment Batch: Triggers the Situation Template "FIN_BCM_BATCH_REJECTED" to notify designated team members regarding payment batches rejected by the bank.
   Partially Rejected Payment Batch: Triggers the Situation Template "FIN_BCM_BATCH_PARTIALLY_REJECTED" to inform relevant team members of payment batches that were partially rejected by bank.

Please find the details given in the SAP KBA https://me.sap.com/notes/3588765