eInvoicing Direct Debit SEPA Mandate #COE#SW01

[9980000921]

S4Hana Public Cloud 2508 2SL.

For Belgium einvoicing via PEPPOL I have mapped Payment Method E to Payment Means Code 59 (SEPA direct debit). The customer has an active SEPA mandate and payment method E was used on the billing document. However, when submitting the einvoice it shows error message "FATAL_ERROR Mandate reference MUST be provided for direct debit". Is something extra required to show the SEPA DD mandate reference on the einvoice?

Kind Regards

Nathan

[Chris1973]

Good day @9980000921 

Thank you for your question.

Have a look at the following reference.

 https://help.sap.com/docs/SAP_S4HANA_CLOUD/c0c54048d35849128be8e872df5bea6d/d53f09bcf8d14cf89fcf90ba...

That error you described hints at your Payment Means Code 59 being mapped but the system not passing any mandate reference to the XML structure. Due to the clean-core principle in the public cloud, transmitting SEPA Mandate Reference in the e-invoice requires you to maintain mandate reference in the Business Partner master data. Also, you must ensure your Direct Debit mandate is valid and linked to the payment method you have in use.

To resolve it, in your customer BP, check your payment transactions and verify that you have chosen the correct Payment Method (should be “E”),

ensure your Mandate Reference is filled and the IBAN and other bank details are correct.

If your Mandate is not valid or active, go to Manage Automatic Payments app and check if it is active, valid for the payment method and company code. It is very important it should not be expired.

Let me know if you have further questions.

Best regards

[9980000921]

 

Hi @Chris1973 , thanks for the info. I notice in our Maintain Business Partner screen, the Mndtes field is greyed out. I found SAP note 2924311 which mentions about activating SEPA Mandate in App Maintain Business Partner. Enter Constant Key as CVIS and value of Constant as ADRBKUPD. Does this sound like a step we need to do before the SEPA mandate will go through to the einvoice? 2924311 - S/4HC: How to activate SEPA Mandate in App Maintain Business Partner?

[Chris1973]

Hello @9980000921

Yes, in your case that is what is missing and it (2924311) explains why the field is greyed out in your screenshot.

So yes; you should implement the SSCUI from 2924311 first, then create the SEPA mandate for the customer. After that, the mandate reference will be available for your Belgian PEPPOL e-invoice.

Let me know if you have further questions.

Best regards

Chris

[9980000921]

Thanks @Chris1973, I have activated SSCUI 103540 SEPA Mandate in App Maintain Business Partner, created a new bank account on the customer and a new SEPA mandate. However, the Mndtes field is still grey and the same error appears on the einvoice. Thanks, Nathan

[Chris1973]

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[Chris1973]

Hello @9980000921,

The grey Mndtes field is normal, you do not type the mandate reference there directly. The SSCUI 103540 only activates the FI SEPA Mandates function and not you manually editing Mndtes.

I have a few questions:

• What customer role did you choose while maintaining your BP?

• Did you use an existing invoice or did you try creating a new one?

Best regards

Chris

[9980000921]

@Chris1973 I finally got it working when I created a billing document from a sales order. The Mandate Reference shows in the Billing Document Header Detail and passes through to the einvoice. However, we are making billing documents using the billing document request excel upload.