Dunning of Accounts Receivable Open Item from Residual Method of Partial Payment

[Cel_Marasigan]

Dear Expert,

Good day. I noticed that when the AR open item is a residual amount (remaining balance from partial payment using residual method), it is excluded from the dunning process via Create Dunning Notices app.  It just inherits the dunning level of the original invoice (with full amount) that was cleared during residual method partial payment posting.

Our client prefers the residual method because only the remaining balance floats as open item. Is there a way to make it subject for dunning?

Thank you very much.

Warm regards,

Cel

[Angelika_Huber]

Hello, your question has been forwarded to the experts. We hope to provide an answer soon. Kind regards

[gabriele_haeusser]

Hi Cel, I don't see any restrictions for residual items. But I was not the initial developer of this topic. If you think it doesn't work please open an incident and provide an example for testing.

[Cel_Marasigan]

Thanks, @gabriele_haeusser. I'll open a case for this.