Dear experts,
When I’m dunning for customer, it is dunning even for the debit balance (overall) from the customer line item. But it is actually unchecked (3rd field – ignore credit balance) in the FBMP (dunning configuration). May I know what is the reason for this cause is?
In my Quality server it is working fine and it is not generating any dunning smartforms but if I check the same configuration in production server it is generating the smartforms for debit balances. Actually, it should not dun the customer if we want to pay to the customer. Need to restrict this. Please help me by giving your valuable time and knowledge.
Thanks & Regards,
Manivannan Karunanithy
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.