We have 1 DIR where it has 3 attachments. attachments contains the assembly file. There is an integration between Creo elements and SAP. User is trying to access assembly file through Creo element but he is not able to open it. There is no issue with integration. while trying to access the attachments from SAP, we are getting error like - File can not be created. Seems like a data issue with the attachments. we tried to reach to the owner of DIR but he has left the organization. now user is not able to open that assembly file. How to rectify this issue ?
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