on 2022 Feb 11 10:18 AM
Dear All,
after creating a payment proposal with the App "Manage Automatic Payments" and when using for example payment method E (direct debit) we are able to create a SEPA Pre Notification letter. After the proposal and when creating the payment this letter disappears and we have no chance to display the Pre Notification again. Is that correct?
What is the solution if the customer is calling and wants us to send the SEPA Pre Not. again?
Thank you and best regards
Marcel
Hi,
In Manage Automatic Payments APP, you can Create and delete direct debit pre-notifications.
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This feature enables you to manage direct debit pre-notifications for processed payments.
Previously, when you create parameters for a payment in the Manage Automatic Payments app, you can specify whether you want to send direct debit notifications for the payment by selecting the checkbox for Direct Debit Pre-Notification. If the checkbox is selected, pre-notification will be created for processed proposals. You choose a processed proposal item with the status Pre-Notification Created, and you can see the Display Pre-Notification button. You can choose this button to see the details.
Now with this feature, managing direct debit pre-notification is enabled for processed payments. You do so by selecting a processed payment item, and choose Display Pre-Notification. You can also delete a pre-notification in the details page.
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Hi Marcel,
In current standard design, once you have made payment the Display Pre-Notification button is no longer available in the app Manage Automatic Payments and download option is not available.
You can send debit notifications again, using duplicate option in "Manage output items" app(Select "Application object type" as SEPA Direct Debit Pre-Notifications).
Thanks
Manikandan
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