Customer Invoice Based On Customer Delivery Confirmation for ByDesign

[Former Member]

Hi Experts,

I have concern as below and would like to seek information and guidance if available;

In normal sales order process (order-to-cash), customer invoice is created in reference to delivery. However here, client's business nature have a slight difference in process. After the outbound delivery, client shall wait for proof of delivery (POD) from customer and then only invoice can be created. Scenario is, if outbound quantity from seller for example is 1,000 KG (weighted at seller site) and then when received at customer's site, upon re-weighted (by customer's scale) found out the quantity received becoming less i.e. 985 KG. Customer shall produce POD as 985 KG and seller need to invoice the customer as 985 KG instead of 1,000 KG. Concern is, how to make the customer invoice as 985 KG?

FYI, the product sold for example is crude palm oil (CPO). Due to surrounding factors i.e. humidity, temperature, transport and distance, the product may experience plus or minus in volume and that is why upon re-weighted at customer's site it will be either plus or minus as well.

Thanks.

[Former Member]

Hello Husnee,
I may suggest to set the Discount as mandatory field in the customer invoice screen item level table. when the invoice is raised against the customer, the seller is to enter the discount % in the customer invoice. The discount value is the value the received from the client.

for instance, Outbound delivery quantity is 100 KG and the customer weighed quantity is 85 KG, in the customer invoice 15% discount to be added in the customer invoice in the item level.

Thanks