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Credit Memo Qty being Zero in BI report

Active Contributor
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Hi experts,

As SAP says, that is a system behavior that the Credit Memo Quantity is set to zero for Credit Memo referenced to Customer Invoice because there is no actual goods movement.But our customer wants to see every Credit Memo Quantity with or without customer return.

BI report name : Invoice Volume

Any help is super appreciated.

Best Regards


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Answers (1)

Answers (1)

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Hello Fred ,

This is how standard system behavior for 'Invoice Volume' report.

i.e. In case goods are returned ,a customer return should be created and subsequent credit memo reflect the right quantity in report.

***Please Also See:-

You can also refer the Help Center document "Invoice Volume' and check the section within it :: "Analyzing the Report".

Best Regards,

Ankush Pashine.