Credit Memo not applied to Invoice

[Former Member]

One of our customers has had this scenario several times recently:

1. An A/R Invoice is created for 100.00

2. An A/R Credit memo is based on the invoice for 100.00

3. The Credit Memo is added.

4. The Credit Memo is closed, but the invoice remains open.

5. Both the invoice and credit memo appear as unreconciled transactions.

6. The user attempts to reconcile the two documents.

7. The invoice is then closed, but the credit memo becomes open and has a balance of -100.00

The problem occurs at step 4 - why would the documents not be reconciled, and why is the invoice open while the credit memo is closed? Nothing works right from that point on.

The system is 2007A PL42.

Any suggestions would be welcome. Thank you.

Marcia

[Former Member · Accepted solution]

Hi Marcia,

I believe this is a bug, check SAP note 1258628 there are some queries available to detect issues

[Former Member · Accepted solution]

Thank you very much. This is exactly the issue that we had. Unfortunately it seems that SAP does not have a solution, just some workarounds.

[Former Member · Accepted solution]

Hi Marcia,

An upgrade might stop it from occurring, I don't recall seeing this for a while. 2007A goes out of maintenance at the end of this year.

[P_kito · Accepted solution]

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