Credit check problems

[cathy_liang]

Hello experts,

I got questions below. Plz advise. Thanks.

1. Recently some orders have been released via vkm1 but orders status still show not approved （CMGST = B）. When running vkm1/vkm3/vkm4, those orders are not captured.

Remarks: Check_cm shows the orders are blocked because credit limit is exceeded. The block reason is correct.

This wired problem happens recently. Failed to simulate the problem in test system.

Questions:

A. How to find out the root cause that order status is not updated since credit data is correct and credit block is released?

B. How to fix the problem?

2. I manually run RVKRED77 for a specific customer but its credit data is not updated. Meanwhile, this program is scheduled as background job for all the customers against specific credit control area. It turns out this customer’s credit data is updated by the background job.

Remarks: This wired problem also happens recently.

Question:

Why does RVKRED77 not work for specific customer?

[sreemohan]

Hi,

Please refer to the below SAP notes.

1.Refer to the SAP note 2764257 - Credit blocked documents missing from VKM1. This note describes the reason why system does not display the blocked document.

2. Refer to 400311 and 363343. Here it is described about how to efficienlty use the report.

Thanks

Sreemohan