Creating return delivery request OR credit memo request from ORDERS IDOC

[Former Member]

Hello experts, I have set up the whole EDI comunication between two systems:

1) Purchase order in system A to Sales Order in system B.

2) Order confirmation generated in system B to updated Purchase order in system A.

and the list goes on util the billing is done.

But I am very confused how it works backwards. How can I create return delivery request from ORDERS IDOC? I have tried to create Return Purchase order but the problem is that EDI customizing in SD does not allow me to create more records for combination of customer and vendor.

I have also found SAP note 211240 but it did not help me.

I would really appreciate some help on this issue.

Kind regards,

Lukas

[JL23]

you should explain why exactly the OSS note did not help you. You should explain what you tried and where and why it failed, instead of just saying "I am confused" .

Have you tried the process manually? Before going into automation we always try to have a process smoothly running with manual execution, even it is just x times in a test phase.

[Jelena_Perfiljeva]

I'm guessing OP just stumbled on EDSDC and didn't go any further.

Quick Google search for "return order IDoc site:sap.com" shows that return order (RE) through IDoc is rather problematic. Not sure why OP didn't read through the older SCN posts first...