Platform: SAP Business ByDesign
If I use the default e-mail text, in this example a customer invoice, the e-mail is sent using Content-Type: text/plain
Content-Type: multipart/mixed; boundary="=_MIX00163ED4C8BC1EECA9A8CBED45C75024"
--=_MIX00163ED4C8BC1EECA9A8CBED45C75024
Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: quoted-printable
Dear Sir or Madam,
Please find our invoice attached.
If you have any questions, please do not hesitate to contact us.
Yours sincerely,
--=_MIX00163ED4C8BC1EECA9A8CBED45C75024
Content-Type: application/pdf; name="Customer-Invoice_IV-12345_20220323-160716UTC.PDF"
Content-Transfer-Encoding: base64
--=_MIX00163ED4C8BC1EECA9A8CBED45C75024--<br>
if I upload an e-mail template using the "Form Template Maintenance > Actions > Create E-Mail Template" option, the template works, but when I inspect the raw e-mail that is sent, it only sends a Content-Type: text/html. It doesn't include a text/plain version.
Content-Type: multipart/mixed; boundary="=_MIX00163ED4C8BC1EECAAD869E3B52307D1"
--=_MIX00163ED4C8BC1EECAAD869E3B52307D1
Content-Type: text/html; charset="utf-8"
Content-Transfer-Encoding: quoted-printable
<html>
<body>
<p>Hello</p>
<p>Please find our invoice attached.</p>
<p>If you have any questions, please do not hesitate to contact us.</p>
<p>Yours sincerely,<br>
[CustomerInvoice-EmployeeResponsibleParty-FormattedName]
</p>
</body>
</html>
--=_MIX00163ED4C8BC1EECAAD869E3B52307D1
Content-Type: application/pdf; name="Customer-Invoice_IV-12345_20220323-160716UTC.PDF"
Content-Transfer-Encoding: base64
--=_MIX00163ED4C8BC1EECAAD869E3B52307D1--<br>
Is there a way to ensure that the e-mail is sent using both text/html and text/plain? I am slightly concerned about the quality of e-mail going out if it only includes text/html. Can I upload a file that includes the text/plain version? I tried to upload an html file without any mark-up but the validation failed so I assume that is not possible.
Alternatively is there somewhere to edit the default plain-text message? In business configuration perhaps? The plain-text version is pretty close to what we would use anyway.
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