When we try and copy an existing maintenance request in My Maintenance Request app, everything copies over except the long text.
Is there a way to copy over the long text onto the copy of the original maintenance request?
The App My Maintenance Requests does not support the copying of Long Text . This is mentioned in the online documentation at My Maintenance Requests
Select a maintenance request that is in status Submitted, Accepted, or Completed and choose Copy. Long text is not copied into the new maintenance request. Instead of the long text, the default template is available in the new maintenance request. You can add long text.
The App has the Business Context EAM_LTXT_TML_MAINT_NOTIF which can be used to create Create long text template for a maintenance request