connection failed - sap b1 mobile

[Former Member]

I have gone through SAP b1 mobile administration/user guide and configured the SAP B1 mobile settings.

I am getting "Connection Failed" error in android mobile and "SSL Certificate" error in iPhone (iOS 9.3.1). Self Signed Certificate is installed in both mobile devices. Self Signed Certificate is created using Tools > Certificate Tool in Integration Framework page.  I have installed the self signed certificate as mentioned in step 5 in note 2019725.

The SAP Notes Which I have referred for configuration is below

1. 2019275  (SSL Configuration)

2. 1602674  (Mobile Connectivity Troubleshoot)

The Steps which I have followed the SAP B1 mobile configuration is below

1. Enable B1i License, Mobile User for users and entered device id using SAP B1 Client

2. In the Integration Framework > B1iServer > SLD > SBODemoIN, Changed the B1i user password and verified the settings.

3. Clicked Test Connection and got successful message.

4. Firewall and Antivirus is disabled completely

5. Both mobile, B1 server all in same internal network.

6. Scenario Sap.B1mobile is activated and steps 119 of 119 is active.

7. Verified the configuration using Tools > Troubleshooting SAP B1 Mobile Android and SAP B1 Mobile iOS. Everything shows green tick icon.

8. Able to access the page https://server:8443 in mobile without any issues.

SAP B1 System Configuration Details

1. SAP B1 PL10

2. MS-SQL 2014

3. Android Mobile App Version 1.2.3

4. iOS Mobile App Version 1.11.6

Both Software is running in same machine.

I am not sure, what steps I have missed. Please help

[former_member198649 · Accepted solution]

Dear Suresh,

Do you create SSL with the help of SAP Note 2019275  (SSL Configuration)?? Check Mobile ID on SAP user. Event Sender. JCO Path in B1iadmin is not present.

use IP address where server name is located in B1iadmin settings. If you use Static IP, also check connection with 3G or 4G.

Hope for the best

[Former Member · Accepted solution]

Yes. SSL is created using Certification Tool.  I am not sure about Event Sender and JCO Path. Please let me know in which configuration page.  Sure. I will change to IP address and update you.  Regarding mobile connection, I am using wifi connected to my LAN.

[former_member198649 · Accepted solution]

Dear Suresh,

hope this screen helps you

also for Event Sender

[Former Member · Accepted solution]

Thanks Tariq. I am unable to see the screen snapshots.

[former_member198649 · Accepted solution]

Dear Suresh,

hope this screen helps you

also for Event Sender

[Former Member · Accepted solution]

Thanks Tariq. I have updated my config and restarted the SAP b1 integration service. Please find the below screen snapshot of my configuration. Still the same issue

[former_member198649 · Accepted solution]

Dear Suresh,

check Mobile Device ID

Also delete the old SSL from your mobile devices. and create new SSL with IP Address. I created the SSL with the help with SAP Note 2019275.

[Former Member · Accepted solution]

Sure. I will try and update you.

[Former Member · Accepted solution]

Yes. It works.  Instead of Certification Tool, I have created SSL certificate manually using keytool and deployed the same.  The difference I found is, in the certification tool, the "Common Name" is not deployed in the certificate and in manually created the certificate, the CN is deployed correctly and it works.

Thank you very much for your time and help.

[former_member198649 · Accepted solution]

My Pleasure

[nikunjmehta2290 · Accepted solution]

Hi team,

I have followed all steps as mentioned above and I have also troubleshooting , JDBC B1DI connection, Port open all are working fine but while connect the mobile application it is showing "connection failed error each time."  

Please suggest.