Collections Process receivables Open Amount 0.00

[SAPSupport]

Open Amount is 0.00 in the App Process receivables for open collection items.

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[SAPSupport · Accepted solution]

This is the standard design of the product that the open amount will always be 0.00, if a payment method is maintained for the posting - The amount to be collected directly corresponds with the open amount, as if there is a payment method, the payment is arranged and doesn't need to be collected by the collections specialists.

Please see the details in SAP KBA https://me.sap.com/notes/3591068