I would like to know how can I close open Credit/Memo Requests like we close open Sales Orders by using Reason for Rejection.
I have tried closing it by putting Billing block, both at header and item level, but it is still showing Open in the document flow.
I even tried closing it by inserting Reason for Rejection at line item level but in vain.
To test your scenario I created a Credit memo request in the system which gave the status Open in document flow.
Then I put a Reason for Rejection at the line item level which removed the status from the document flow and the field appeared as blank.
Further I tried to bill the document which gave me a Log - item not relevannt for billing.
This means your requirement can be fulfilled by using reason for rejection field. Can you please check and let me know the exact problem you are facing with this field.